Terms of Service
Last updated: September 8, 2026 · Applies to: remotria.com (the “Site”) operated by Remotria Inc. (“Remotria,” “we,” “us”)
These Terms of Service (“Terms”) govern your use of the Site and describe how our managed services are engaged. By accessing the Site, you agree to these Terms. Services themselves are delivered under separate written service agreements; this page explains the relationship between the two.
1. About Remotria
Remotria Inc. is a managed services company incorporated in Ontario, Canada, with its office at Suite 640, 181 King St W, Toronto, ON M5V 1K7. We design, configure, monitor, and support secure remote-access environments for Canadian businesses. We are a services company: we do not manufacture or resell hardware, we are not an internet or telecommunications provider, and we do not provide legal, accounting, or compliance certification services.
2. Website use
The Site provides general information about our company and services. You may browse the Site freely. You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to disrupt, overload, or gain unauthorized access to the Site or its systems; (c) scrape or reproduce substantial portions of the Site without permission; (d) misrepresent your identity or affiliation; or (e) use the Site to harass or harm others. We may restrict access to the Site at any time for security or legal reasons.
3. Content and intellectual property
The Site, its design, the Remotria name and logo, and all text and graphics we publish are owned by Remotria Inc. or its licensors and are protected by Canadian and international intellectual property laws. You may use Site content for personal, non-commercial reference. Any other use — including reproduction, distribution, or commercial use — requires our prior written permission. Client-specific documents such as design documentation are provided under the relevant service agreement and remain confidential.
4. Engaging our services
Information on the Site — including service descriptions, pricing pages, and answers to questions — is provided for general orientation and does not itself create an offer, agreement, or obligation. Services begin only when both parties sign a written service agreement. Each agreement defines the scope, fees, responsibilities, timelines, and confidentiality terms for that engagement. In the event of any conflict between these Terms and a signed service agreement, the service agreement prevails with respect to that engagement.
5. Pricing and payment
Prices shown on the Site are in Canadian dollars, exclusive of applicable taxes, and may change from time to time; changes do not affect signed agreements. Managed plans are billed monthly in advance. Onboarding and project fees are quoted as fixed amounts before work begins. Invoices are payable within the period stated on the invoice. Late payments may pause service after written notice. Details on cancellation and refunds appear in the Cancellation & Refunds page and in each service agreement.
6. Acceptable use of managed services
Clients agree to use managed services lawfully and to maintain the confidentiality of their access credentials. Clients are responsible for: (a) the conduct of their team members; (b) providing accurate information during onboarding; and (c) notifying us promptly of departures, role changes, or suspected misuse so access rules can be updated. We may suspend access in an emergency — for example, an active security incident — and will notify the client as soon as possible.
7. Our responsibilities
We perform services with reasonable care and skill, in accordance with the service agreement and generally accepted industry practices. We maintain confidentiality of client information, document our work, and support clients during business hours as described in their plan. We do not guarantee uninterrupted or error-free operation of any environment, and we are not responsible for failures caused by third-party providers, internet outages, client-side changes, or events beyond our reasonable control.
8. Disclaimers
The Site and its content are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability or fitness for a particular purpose. We do not warrant that the Site is error-free or complete. Our service descriptions are general; the specific scope of any engagement is defined in the service agreement. Nothing on the Site constitutes legal, accounting, or compliance advice. Organizations with regulatory obligations should consult their own advisors; see the Disclaimer.
9. Limitation of liability
To the maximum extent permitted by law, Remotria Inc., its officers, employees, and contractors will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from the Site or from services. Our total liability for any claim related to services is limited to the fees paid for the affected services in the three months preceding the claim, except where liability cannot be limited by law. Nothing in these Terms limits rights that cannot be limited under applicable Canadian law.
10. Indemnification
Clients agree to indemnify and hold harmless Remotria Inc. from claims, damages, and reasonable expenses arising from the client's breach of a service agreement or misuse of services, except where caused by our own negligence or willful misconduct.
11. Confidentiality
Both parties agree to keep confidential any non-public information shared during an engagement, including business details, system information, and documentation. Confidentiality obligations survive the end of the engagement. We are happy to sign your NDA or provide ours before detailed discussions begin.
12. Governing law and disputes
These Terms and any service agreements are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. We encourage clients to raise concerns directly at [email protected], and we will work in good faith to resolve them. Disputes not resolved informally will be brought exclusively in the courts of Toronto, Ontario.
13. Changes to these Terms
We may revise these Terms from time to time. Material changes will be reflected in the “Last updated” date above and, where appropriate, communicated to clients. Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms? Email [email protected] or write to Remotria Inc., Suite 640, 181 King St W, Toronto, ON M5V 1K7, Canada.