Cancellation & Refunds
Last updated: September 8, 2026 · Applies to services purchased through remotria.com
We want every client to feel confident about working with us — and we know circumstances change. This page explains, in plain language, how cancellation and refunds work for our services. Specific terms in your signed service agreement always prevail.
1. Managed plans (monthly)
Managed plans are billed monthly in advance and continue month to month after onboarding. You may cancel at any time with 30 days' written notice to [email protected] from the address on your account. Service continues through the notice period, and the final invoice covers service delivered up to the effective cancellation date. There are no cancellation fees and no calls required. We confirm every cancellation in writing.
2. Annual agreements
If you choose an annual agreement, you pay a discounted rate in exchange for a 12-month commitment. Annual fees are refundable on a pro-rata basis for the unused months if you cancel for any reason after the first 30 days, less a small administrative fee equal to one month of service. Within the first 30 days of an annual agreement, you may cancel for a full refund if no onboarding has been delivered.
3. Onboarding and project fees
Onboarding and project work are quoted as fixed fees. If you cancel before work begins, any amounts paid are refunded in full. If you cancel after work has begun, you pay for the work completed to the cancellation date, documented in writing, and we refund the remainder. We never charge for work we have not done or clearly documented.
4. Service interruptions
If we are unable to deliver a service you have paid for because of a failure on our side, you may choose a service credit or a pro-rata refund for the affected period. Interruptions caused by third-party providers, internet outages, or events beyond our reasonable control are handled case by case, fairly and transparently.
5. How to request a refund
Email [email protected] with the subject line “Cancellation / refund request” and include: (a) the email address and company name on the account, (b) the service and invoice number if available, and (c) a short reason for the request. We acknowledge every request within one business day and process approved refunds to the original payment method within 10 business days.
6. Chargebacks and disputes
We ask that you contact us before disputing a charge with your bank or card issuer — most concerns are resolved in one email. If a chargeback is filed after a refund has been issued, we provide the refund confirmation to the processor. Repeated misuse of the refund policy may result in declined future purchases.
7. Contact
Refund team: [email protected] · Phone: +1 (416) 555-0186 · Remotria Inc., Suite 640, 181 King St W, Toronto, ON M5V 1K7, Canada.